Privacy Policy | SkyPark Melbourne Airport Parking

Our role in your privacy When and how we collect data Types of data we collect How and why we use your data Where do we store the data?How long do we store your data?Third parties who process your data Cookies

SkyPark Privacy Policy

Welcome to SkyPark Melbourne. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

Our role in your privacy

Whether you’re making a booking, browsing our website, or simply getting in touch, this policy applies to you.

Our responsibilities

We are responsible for handling your data in a safe and transparent way. We act as the “data controller” when you use our services, meaning we decide how and why your personal data is used.

Your responsibilities

Read this Privacy Policy
Only share personal details of others if you have their consent
Understand that by proceeding with a booking, you agree to our Terms of Service and this Privacy Policy

When and how we collect data

We collect data:

• When you interact with our website (e.g. visit, scroll, click a button)
• When you start a booking (e.g. select dates or car park options)
• When you complete a booking
• When you reach out to us via contact forms or support

We may also use privacy-conscious analytics tools to understand how our website is used without identifying you personally.

Types of data we collect

We only collect information that’s necessary for your booking and to improve your experience. This includes:

Your name, email address, and phone number etc.

Contact details

Parking location, dates, licence plate number etc.

Booking details

How you interact with our site (e.g. pages visited, time on site)

Usage data

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.

Data that identifies you

Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

Data on how you use SkyPark

How and why we use your data

How We Use Your Data

We use your information to:

Send booking confirmations and updates
Process your booking
Respond to enquiries
Improve our service and website
Occasionally follow up (e.g. with a reminder or offer if you didn’t complete a booking)

We do not use your data to sell you unrelated products and we do not share it with third parties for the purpose of their marketing.

How long do we store your data?

We retain data for as long as needed to provide our services and meet legal obligations. We review and securely delete data on a regular basis.

Third parties who process your data

Sometimes we work with trusted third-party tools (such as analytics and booking platforms) to operate our service efficiently. These partners are only given access to what’s necessary, and they must comply with privacy regulations.

Cookies

We use cookies for essential functionality and to help improve the experience for users. You can manage cookie settings in your browser at any time.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that we do not control how third-party services use cookies that may be integrated into our website.

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