Welcome to SkyPark Melbourne. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
Whether you’re making a booking, browsing our website, or simply getting in touch, this policy applies to you.
We are responsible for handling your data in a safe and transparent way. We act as the “data controller” when you use our services, meaning we decide how and why your personal data is used.
We collect data:
• When you interact with our website (e.g. visit, scroll, click a button)
• When you start a booking (e.g. select dates or car park options)
• When you complete a booking
• When you reach out to us via contact forms or support
We may also use privacy-conscious analytics tools to understand how our website is used without identifying you personally.
We only collect information that’s necessary for your booking and to improve your experience. This includes:
Your name, email address, and phone number etc.
Parking location, dates, licence plate number etc.
How you interact with our site (e.g. pages visited, time on site)
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
We use your information to:
We do not use your data to sell you unrelated products and we do not share it with third parties for the purpose of their marketing.
We retain data for as long as needed to provide our services and meet legal obligations. We review and securely delete data on a regular basis.
Sometimes we work with trusted third-party tools (such as analytics and booking platforms) to operate our service efficiently. These partners are only given access to what’s necessary, and they must comply with privacy regulations.